Before you start
Your order and download information is connected to the email address used during checkout. Use that exact email address throughout this guide.
Check your email
- Open the inbox connected to the email address used during checkout.
- Search for StreamSpell, your order number, the name of the product you purchased, order confirmation, or download.
- Also check your Spam, Junk, Promotions, and Trash folders. Your order confirmation and download information may arrive in separate emails.
Sign in to your StreamSpell account
- Go to the StreamSpell Store and select the account icon or Sign in.
- Enter the same email address used during checkout.
- Check your inbox for the six-digit login code, then enter the code to access your account.
- Make sure you use the exact email address entered when the purchase was made.
Open your order
- Open Orders and find the order containing your product.
- Select the order to open its details.
- Select the download option for your purchased product and save the files to your device.
Download and extract your files
- Download every file listed in the order and wait until each download is complete.
- Locate the downloaded ZIP files on your device and extract them before opening or importing the contents.
- Do not try to use the files directly from inside the ZIP folder.
Setup complete
Your StreamSpell purchase is downloaded and ready to use from the extracted folder.
Common problems
Your order does not appear
Confirm that you signed in with the exact email address used during checkout.
You used the wrong email address
Contact the StreamSpell team and include your order number, purchase email, and product name.
The package appears incomplete
Confirm that you downloaded every file listed in the order and extracted each ZIP file.
Still need help?
Please include your order number, purchase email, product name, and a screenshot of the issue.
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